Terms of Service

Last updated: January 15, 2025

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1. Agreement to Terms

By accessing and using the services of JilibUvaj Manufacturing ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

These terms apply to all visitors, users, and customers who access or use our manufacturing services, website, or related services.

2. Services Description

JilibUvaj Manufacturing provides custom plastic tray manufacturing services including:

  • Food service plastic trays
  • Retail display trays
  • Industrial plastic trays
  • Custom design and manufacturing solutions

All services are subject to our manufacturing capabilities, material availability, and production schedules.

3. Ordering and Payment Terms

Quote Requests: All orders begin with a quote request. Quotes are valid for 30 days from the date of issue.

Order Confirmation: Orders are confirmed upon receipt of signed purchase order and required deposit.

Payment Terms:

  • 50% deposit required upon order confirmation
  • Balance payment due upon delivery
  • Payment terms: Net 30 days for established customers
  • Late payments may incur additional charges

4. Manufacturing and Delivery

Lead Times: Standard production lead times range from 2-4 weeks depending on order complexity and quantity. Custom orders may require additional time.

Delivery: Delivery dates are estimates and not guaranteed. We will make reasonable efforts to meet agreed delivery schedules.

Risk of Loss: Risk of loss passes to customer upon delivery to the specified delivery address or pickup from our facility.

5. Quality Assurance and Returns

Quality Standards: All products are manufactured to agreed specifications and undergo quality control inspection.

Defective Products: We will replace or repair products found to be defective due to manufacturing errors at no cost to the customer.

Returns: Custom-manufactured products cannot be returned unless defective. Standard products may be returned within 14 days in original condition.

6. Intellectual Property

Customer retains ownership of any designs, specifications, or intellectual property provided to us. We retain the right to use general manufacturing knowledge and techniques gained through the production process.

We may use non-confidential project information for marketing and promotional purposes unless otherwise agreed in writing.

7. Limitation of Liability

Our liability for any claims arising from our services shall not exceed the total amount paid by the customer for the specific order giving rise to the claim.

We shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of profits, business interruption, or loss of data.

8. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, war, terrorism, labor disputes, or material shortages.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kuching, Sarawak.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions regarding these terms, please contact us:

  • Email: [email protected]
  • Phone: +60 5 1419 97140
  • Address: Lot 2847, Jalan Pending Industrial Estate, 93450 Kuching, Sarawak, Malaysia