Privacy Policy

1. Information We Collect

JilibUvaj Manufacturing ("we," "our," or "us") collects information you provide directly to us when you:

• Submit quote requests through our website forms
• Contact us via email or phone
• Visit our manufacturing facility
• Subscribe to our newsletters or updates

This information may include your name, company name, email address, phone number, shipping address, and specific product requirements.

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your quote requests and inquiries
• Provide customer service and technical support
• Send you product updates and promotional materials (with your consent)
• Improve our products and services
• Comply with legal obligations and resolve disputes

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our customers or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our security measures include encrypted data transmission, secure servers, and regular security audits of our systems.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Quote requests and customer communications are typically retained for 7 years for business and legal purposes.

6. Your Rights

Under Malaysian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

9. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +60 5 1419 97140
• Address: Lot 2847, Jalan Pending Industrial Estate, 93450 Kuching, Sarawak, Malaysia